Client Service
Returns & Exchanges
We offer a 15-day return window from the date of delivery. Items must be in their original condition — unworn, unwashed, with all original tags and packaging intact.
Contact Us
Email geral@zhyad.eu within 15 days of receiving your order. Include your order number and the reason for return.
Pack Your Item
Place the item(s) in their original packaging with all tags attached. Items must be unworn, unwashed and in original condition.
Ship It Back
We'll send you a return address. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent.
Refund Processed
Once we receive and inspect the return, your refund will be processed within 5–7 business days to your original payment method.
Non-Returnable Items
- Items that have been worn, washed or altered
- Items without original tags
- Underwear, swimwear and earrings (for hygiene reasons)
- Items marked as Final Sale
Exchanges
We do not offer direct exchanges. To exchange an item, please return it for a refund and place a new order for the desired size or style.
Faulty Items
If you received a damaged or incorrect item, please contact us immediately at geral@zhyad.eu with photos. We will cover all return shipping costs and offer a full refund or replacement.
In-Store Returns
Items purchased online may also be returned in person at our Viseu store — Rua Miguel Bombarda, 33, 3500-176 Viseu — within the 15-day window.